About the role
About Client:
The Client is specialised in title insurance and related services required for settlement by the real estate and mortgage industries, provided by our family of companies and high-quality network of policy-issuing offices. Its continued growth allows it to continue innovating and investing in key initiatives that propel the company forward in the real estate space.With a rich history dating back several decades, it has become a trusted name in the industry, offering comprehensive solutions to protect property buyers, sellers, and lenders from potential risks and uncertainties.
Rate:
Job Description:
- We are seeking a highly organized, service-driven Appraisal Success Manager (ASM) to manage appraisal orders from intake through payment processing, assignment, scheduling, and delivery.
- This role is responsible for end-to-end ownership of assigned pipelines, ensuring efficiency, accountability, and exceptional client service at every stage of the assignment lifecycle.
- As an ASM, you will serve as the primary point of contact for lender clients and appraiser partners throughout the appraisal process. You will manage assigned files, coordinate order
- setup and payments, facilitate appraiser selection and scheduling, provide proactive status updates, and ensure all milestones are met.
- This role plays a critical part in reducing cycle time, improving communication, and upholding the Delivery 1% commitment.
- This opportunity is ideal for individuals who thrive in fast-paced environments, enjoy balancing operational execution with relationship management, and are motivated to deliver consistent, white-glove service.
- Our mission is to compliantly serve as a trusted bridge between loan origination professionals and appraisers through transparency, accountability, and service excellence.
Order & Pipeline Management:
- Manage assigned appraisal pipelines from intake through completion.
- Monitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targets.
- Ensure accurate and timely order setup, documentation, and milestone tracking.
- Identify risks to delivery timelines and proactively resolve issues.
- Collect and process appraisal payments in accordance with company policies.
- Verify order accuracy, documentation, and requirements prior to assignment.
- Ensure files are properly configured to support efficient scheduling and delivery.
- Resolve payment-related questions or issues with professionalism and urgency.
- Utilize internal tools, data, and market knowledge to select and engage qualified appraisers.
- Coordinate appraisal scheduling and confirm appointment details with all parties.
- Maintain strong working relationships with appraiser partners to support performance and availability.
- Serve as the primary liaison between lender clients, borrowers, and appraisers.
- Manage high volumes of inbound and outbound calls, emails, and system
- communications.
- Provide proactive, consistent status updates throughout the assignment lifecycle.
- Handle escalated service inquiries and coordinate solutions as needed.
- Execute assigned tasks in alignment with productivity, quality, and margin goals.
- Utilize reporting tools and scorecards to monitor performance and identify
- improvement opportunities.
- Partner with leadership and cross-functional teams to enhance workflows and reduce risk.
- Actively participate in team meetings, training, and continuous improvement initiatives.
- Serve as an ambassador of the Delivery 1% mindset in all interactions.
- Demonstrate accountability, professionalism, and proactive follow-through.
- Contribute to a collaborative, high-performance team culture.
- 2 years of experience in appraisal management, customer service, operations, or a related field.
- Strong knowledge of real estate and appraisal terminology preferred.
- Experience managing high-volume workflows and client communications.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Comfortable working with dashboards, reporting tools, and operational systems.
- Call center, account management, or processing experience a plus.
- Prior mortgage, lending, or real estate experience preferred
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.