Is the Collections Specialist role on-site?

Yes — this role is on-site at the client's Multiple, DE location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.

Is this a permanent role?

Yes — this is a full time direct-hire position with the client. On offer acceptance, you onboard directly onto the client's payroll and benefits. ApTask's role is placement only; the recruiter stays in touch for the first 90 days as a check-in, but your day-to-day relationship is with the client's hiring manager.

What is the compensation range for this role?

The advertised range for this Collections Specialist role is $41,600–$41,600 per year. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.

How quickly does the interview process move?

If your profile is a fit for this role, you can expect the recruiter's first call within one business day. From there, interview cadence depends on the client's hiring-manager and panel availability. Total time from submission to signed offer varies by client — pre-verified profiles and calibrated submissions cut the noise, but the pace of interviews is driven by the client, not us.

Onsitefull timeReq 26-02138Posted 1 month ago

Collections Specialist

Direct Placement role in DE. Onsite engagement, matched and submitted by an ApTask vertical recruiter.

Location: Multiple, DE · Onsite
Compensation: $42k/yr

Talk to a recruiter

Your résumé routes to the vertical recruiter who owns this requisition. Identity-verified profile, never resold or syndicated.

About the role

At a glance

AI summary

Day-to-day: Contact delinquent debtors via phone, email, and written correspondence to negotiate payments and arrange settlements. Document all collection activities and communications within federal regulations. Locate difficult-to-reach debtors using skip tracing techniques
You'll bring: Strong negotiation and persuasion skills with professional communication abilities. Detail-oriented with excellent organizational skills. Ability to work flexible day, evening, and weekend hours. Basic computing skills. Must obtain required collections license upon placement
Good fit if: You have 0-1 years collections or customer service experience in financial or credit environments. You're proficient in collections software, CRM systems, and Microsoft Office Suite. You have familiarity with debt collection laws and compliance requirements

Generated from the recruiter description below. The full posting is the source of truth — always read it before applying.

About Client:
The client is a leading financial services company in the United States that specializes in providing private student loans, education financing solutions, and related financial products to help students and families fund higher education. The company supports students throughout their academic journey by offering loan programs, scholarship resources, and tools designed to make college more accessible and affordable. It has a strong focus on customer service, financial education, and helping borrowers achieve their educational goals.

Salary: $41600/Annum

Job Description:

The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.

Responsibilities:

Manage a portfolio of assigned delinquent accounts.
Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

Requirements:

Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
Detail-oriented with excellent organizational and time management skills.
Reliable, ability to work flexible day, evenings and weekend hours as required.
Basic computing skills
Must be able to obtain required License for collecting upon placement.

Preferred education, skills, and experience.

High school diploma or equivalent; some college coursework in business or related fields is preferred.
0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
Familiarity with debt collection laws, regulations, and compliance requirements.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.

About finance at ApTask

What this vertical looks like inside ApTask.

Finance roles at ApTask cover the technology, operations, risk, and compliance functions inside banks, insurers, asset managers, and fintech firms. Our recruiters have placed into the specific trading, treasury, and regulatory-reporting platforms our clients run — Murex, Calypso, Bloomberg AIM, Aladdin, Charles River, and the major GL and consolidation stacks. Because financial-services engagements carry FINRA, SEC, and state-regulator scrutiny, every candidate placed through ApTask is fingerprinted, credit-checked, and background-verified against the client's specific compliance program before onboarding.

How it works

What happens after you apply.

1. Verified profile
Submit your résumé and complete the ApTask identity + skills verification. We check right-to-work, background, and technical calibration once — never resell or re-verify — so future roles surface faster.
2. Recruiter calibration call
Within one business day, the recruiter who owns this requisition reviews your profile against the client's specific stack, arrangement, and start-date requirements. You'll hear back either way — no ghosting.
3. Client interview
If your profile is a fit, we present you to the hiring team. Most clients run 2-3 interview stages: hiring-manager screen, technical panel, and final. We prep you with the exact scorecard criteria before each round.
4. Offer + onboarding
On acceptance, you onboard W-2 with ApTask (contract) or direct-hire with the client (per role type). Benefits, payroll, and timesheets run through us. Your recruiter stays your point of contact for the length of the engagement.

Frequently asked

Questions candidates ask about this role.

Is the Collections Specialist role on-site?: Yes — this role is on-site at the client's Multiple, DE location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.
Is this a permanent role?: Yes — this is a full time direct-hire position with the client. On offer acceptance, you onboard directly onto the client's payroll and benefits. ApTask's role is placement only; the recruiter stays in touch for the first 90 days as a check-in, but your day-to-day relationship is with the client's hiring manager.
What is the compensation range for this role?: The advertised range for this Collections Specialist role is $41,600–$41,600 per year. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.
How quickly does the interview process move?: If your profile is a fit for this role, you can expect the recruiter's first call within one business day. From there, interview cadence depends on the client's hiring-manager and panel availability. Total time from submission to signed offer varies by client — pre-verified profiles and calibrated submissions cut the noise, but the pace of interviews is driven by the client, not us.

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