Is the Client Services Project Specialist role on-site?

Yes — this role is on-site at the client's phoenix, AZ location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.

Is this a contract or full-time role?

This is a contract opportunity on ApTask's payroll. If selected, you will be employed by ApTask and will receive a W-2 for the duration of your assignment. During your engagement, you will be eligible for subsidized benefits, including medical, dental, vision insurance, a 401(k) plan, commuter benefits, and state-mandated paid sick leave. Your pay cycle (weekly or biweekly, as applicable) will be confirmed at the time of your offer. You'll also have a dedicated ApTask recruiter as your single point of contact throughout your assignment, providing ongoing support from onboarding through completion. Many of our contract opportunities are extended or converted to permanent positions based on business needs and performance. Your recruiter can share the client's historical extension and conversion trends during the interview process. Benefits, assignment duration, extension, conversion opportunities, and eligibility are subject to client requirements, business needs, and applicable plan terms.

What is the compensation range for this role?

The advertised range for this Client Services Project Specialist role is $27–$30 per hour. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.

How quickly does the interview process move?

If your profile is a fit for this role, you can expect the recruiter's first call within one business day. From there, interview cadence depends on the client's hiring-manager and panel availability. Total time from submission to signed offer varies by client — pre-verified profiles and calibrated submissions cut the noise, but the pace of interviews is driven by the client, not us.

OnsitecontractorReq 26-02276Posted 1 month ago

Client Services Project Specialist

Contract role in phoenix, AZ. Onsite engagement, matched and submitted by an ApTask vertical recruiter.

Location: phoenix, AZ · Onsite
Compensation: $27–$30/hr

Talk to a recruiter

Your résumé routes to the vertical recruiter who owns this requisition. Identity-verified profile, never resold or syndicated.

About the role

At a glance

AI summary

Day-to-day: Handle complex client inquiries via phone, email, and written correspondence. Escalate and resolve consumer-facing issues that exceed standard processes. Monitor case health, identify errors, and create solutions. Update scripting and procedures for claims teams
You'll bring: JD from accredited US law school or foreign LLM. Outstanding written and verbal communication. MS Office proficiency. Critical thinking, attention to detail, adaptability, problem-solving, and strong organizational skills
Good fit if: Customer service focused with collaborative teamwork abilities. Comfortable with tech-heavy applications. Ability to communicate complex ideas to diverse audiences and handle competing priorities

Generated from the recruiter description below. The full posting is the source of truth — always read it before applying.

About Client:
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.

Rate Range: $27-$30/Hr

Job Description:

Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results.
Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients.
Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos.
This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.

Responsibilities:

Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
Work effectively in a highly collaborative environment with a variety of business partners.
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution.

Required Qualifications & Characteristics:

JD from an accredited US law school or foreign law degree and LLM.
Flexible and customer service focused.
Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
Ability to handle changing or competing priorities to support business needs.
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.

Top Skills:

Critical Thinking
Attention to Detail
Adaptability/Flexibility
Collaborative/Teamwork
Problem Solving
Customer Service Skills
Clear and Professional Verbal and Written Communication
JD from an Accredited US Law School or LLM (Master of Law) from Accredited School – Run Education Check
Tech Skills (Strong computer skills, ability to use tech heavy applications in the course of doing the job and comfortable using Microsoft Office)

Please note that ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.

About operations at ApTask

What this vertical looks like inside ApTask.

Operations roles at ApTask cover program management, PMO, business analysis, transformation, and change-management positions across enterprise clients. We place operators who translate strategy into delivery — PMPs, Scrum Masters, agile coaches, Six Sigma black belts, and change-management practitioners certified in Prosci or the client's preferred framework. Candidates are validated against the specific enterprise tooling the client runs (ServiceNow, Jira Portfolio, Clarity, Planview) and their prior track record in comparable-scale programs, not generic delivery experience.

How it works

What happens after you apply.

1. Verified profile
Submit your résumé and complete the ApTask identity + skills verification. We check right-to-work, background, and technical calibration once — never resell or re-verify — so future roles surface faster.
2. Recruiter calibration call
Within one business day, the recruiter who owns this requisition reviews your profile against the client's specific stack, arrangement, and start-date requirements. You'll hear back either way — no ghosting.
3. Client interview
If your profile is a fit, we present you to the hiring team. Most clients run 2-3 interview stages: hiring-manager screen, technical panel, and final. We prep you with the exact scorecard criteria before each round.
4. Offer + onboarding
On acceptance, you onboard W-2 with ApTask (contract) or direct-hire with the client (per role type). Benefits, payroll, and timesheets run through us. Your recruiter stays your point of contact for the length of the engagement.

Frequently asked

Questions candidates ask about this role.

Is the Client Services Project Specialist role on-site?: Yes — this role is on-site at the client's phoenix, AZ location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.
Is this a contract or full-time role?: This is a contract opportunity on ApTask's payroll. If selected, you will be employed by ApTask and will receive a W-2 for the duration of your assignment. During your engagement, you will be eligible for subsidized benefits, including medical, dental, vision insurance, a 401(k) plan, commuter benefits, and state-mandated paid sick leave. Your pay cycle (weekly or biweekly, as applicable) will be confirmed at the time of your offer. You'll also have a dedicated ApTask recruiter as your single point of contact throughout your assignment, providing ongoing support from onboarding through completion. Many of our contract opportunities are extended or converted to permanent positions based on business needs and performance. Your recruiter can share the client's historical extension and conversion trends during the interview process. Benefits, assignment duration, extension, conversion opportunities, and eligibility are subject to client requirements, business needs, and applicable plan terms.
What is the compensation range for this role?: The advertised range for this Client Services Project Specialist role is $27–$30 per hour. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.
How quickly does the interview process move?

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What this vertical looks like inside ApTask.

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Questions candidates ask about this role.

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