About the role
About Client:
The Client is a prominent financial institution, boasts a diverse range of clients who benefit from its comprehensive services and exceptional customer care. With a steadfast commitment to meeting the unique needs of each individual, it has emerged as a trusted partner for countless clients across various segments.
Clients enjoy access to a wide array of banking products and solutions tailored to their financial objectives. Whether it's personal banking, business banking, wealth management, or investment services, it offers a robust suite of offerings designed to foster growth, security, and prosperity.
Rate: $30/Hr
Job Description:
The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:
Support onboarding of new LOBs into KM platform
GenAI Support & Optimization:
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply
The Client is a prominent financial institution, boasts a diverse range of clients who benefit from its comprehensive services and exceptional customer care. With a steadfast commitment to meeting the unique needs of each individual, it has emerged as a trusted partner for countless clients across various segments.
Clients enjoy access to a wide array of banking products and solutions tailored to their financial objectives. Whether it's personal banking, business banking, wealth management, or investment services, it offers a robust suite of offerings designed to foster growth, security, and prosperity.
Rate: $30/Hr
Job Description:
The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:
- Authoring and maintaining shared services content
- Enabling LOB teams to create high-quality content
- Supporting and improving GenAI-powered capabilities
- Monitoring and improving content quality, consistency, and performance
- The position requires both technical aptitude (AI platform workflows) and content judgment.
- Create and maintain enterprise shared content within enterprise Knowledge Management software.
- Structure content for:
- Clarity and usability
- AI consumption and search effectiveness
- Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
Support onboarding of new LOBs into KM platform
- Provide guidance on:
- Authoring standards
- Templates and structure
- Best practices for AI-ready content
GenAI Support & Optimization:
- Support and refine AI-enabled capabilities, including:
- AI-generated draft content
- Content similarity and consolidation recommendations
- Staleness detection
- Smart tagging and metadata generation
- Content performance insights (engagement, usage trends)
- Assist with:
- Prompt design and tuning
- Testing GenAI outputs for accuracy and consistency
- Monitor performance and recommend improvements
- Execute testing on:
- Content workflows
- GenAI capabilities
- Troubleshoot issues and support root cause analysis
- Ensure adherence to system requirements and user expectations
- Strong written and oral communication skills
- Strong communication skills across technical and business audiences
- Analytical thinking and problem-solving ability
- Experience with knowledge management or enterprise content platforms
- Familiarity with Agile delivery practices
- Experience working with:
- GenAI tools or AI-enabled workflows
- Content systems, platforms, or structured documentation
- Experience in regulated environments (banking, financial services, healthcare, etc.)
- Ability to work across multiple priorities and stakeholders
- Strong attention to detail and quality
- Technical curiosity and ability to learn evolving AI capabilities
- Facilitation and stakeholder support skills
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply