Is the SmartCOMM / CCM Solution Engineer role on-site?

Yes — this role is on-site at the client's Toronto, ON location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.

Is this a contract or full-time role?

This is a contract opportunity on ApTask's payroll. If selected, you will be employed by ApTask and will receive a W-2 for the duration of your assignment. During your engagement, you will be eligible for subsidized benefits, including medical, dental, vision insurance, a 401(k) plan, commuter benefits, and state-mandated paid sick leave. Your pay cycle (weekly or biweekly, as applicable) will be confirmed at the time of your offer. You'll also have a dedicated ApTask recruiter as your single point of contact throughout your assignment, providing ongoing support from onboarding through completion. Many of our contract opportunities are extended or converted to permanent positions based on business needs and performance. Your recruiter can share the client's historical extension and conversion trends during the interview process. Benefits, assignment duration, extension, conversion opportunities, and eligibility are subject to client requirements, business needs, and applicable plan terms.

What is the compensation range for this role?

The advertised range for this SmartCOMM / CCM Solution Engineer role is $50–$55 per hour. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.

How quickly does the interview process move?

ApTask's benchmark on this vertical is 19 days on average from résumé submission to signed offer — driven by validated, pre-verified profiles and a client relationship where the hiring manager reviews our shortlist within 48 hours. If your profile is a fit for this role, you can expect the recruiter's first call within one business day.

OnsitecontractorReq 26-02410Posted Today

SmartCOMM / CCM Solution Engineer

Contract role in Toronto, ON. Onsite engagement, matched and submitted by an ApTask vertical recruiter.

Location: Toronto, ON · Onsite
Compensation: $50–$55/hr

Talk to a recruiter

Your résumé routes to the vertical recruiter who owns this requisition. Identity-verified profile, never resold or syndicated.

About the role

About Client:
The client is a global business advisory and technology consulting firm specializing in digital transformation and technology solutions across industries such as insurance, banking & financial services, healthcare, and life sciences. It helps organizations modernize operations through strategic consulting, digital engineering, cloud solutions, data & AI capabilities, automation, and enterprise platform implementations. The company partners with clients to improve customer experiences, optimize processes, reduce operational complexity, and deliver scalable technology solutions.

Rate Range: $CAD $50-$55/Hr

Job Description:

The Senior SmartCOMM / CCM Solution Engineer is responsible for hands on design, development, configuration, and deployment of enterprise Customer Communication Management (CCM) solutions using SmartCOMM, SmartIQ, and related Smart Communications platform components.
This role focuses on building high quality templates, data models, integrations, and communication workflows that support policy, billing, claims, and customer correspondence across large insurance and financial services organizations.
The engineer partners closely with architects, business analysts, product owners, and integration teams to deliver scalable, compliant, and high performance communication solutions.

Key Responsibilities:
SmartCOMM Template & Content Engineering:

Build, configure, and maintain SmartCOMM templates, layouts, fragments, and content logic.
Develop reusable components for policy documents, claims letters, billing statements, regulatory notices, and omnichannel communications.
Implement conditional logic, personalization rules, and dynamic content assembly.
Ensure brand consistency, compliance, and multi channel output (PDF, email, print, digital).

Data Modeling & Input/Output Engineering:

Design and configure SmartCOMM Data Models, Data Dictionaries, and Input Templates.
Map structured data (JSON, XML) to SmartCOMM templates with precision and validation.
Collaborate with upstream system teams (Client, CRM, billing, claims) to ensure accurate data ingestion.
Optimize data structures for batch, real time, and interactive communication use cases.

SmartCOMM / SmartIQ Workflow Development:

Configure SmartIQ forms, workflows, and interactive communication experiences.
Build guided interview flows, dynamic forms, and approval processes.
Integrate SmartIQ outputs with SmartCOMM for end to end communication generation.

Integration & API Implementation:

Implement SmartCOMM APIs, REST services, and batch processes.
Integrate SmartCOMM with:
- Guidewire PolicyCenter, BillingCenter, ClaimCenter
- Duck Creek
- CRM platforms
- Document management systems
- Print vendors and digital delivery channels
Support event driven and cloud native communication workflows.

Environment Management & Deployment:

Support environment setup, configuration, and deployment pipelines.
Manage versioning, releases, and migration of templates across environments.
Troubleshoot performance issues, errors, and production defects.

Quality Assurance & Governance:

Conduct unit testing, regression testing, and template validation.
Ensure compliance with regulatory, security, and accessibility standards.
Maintain documentation for templates, data models, workflows, and integrations.

Collaboration & Stakeholder Support:

Work closely with Solution Architects to translate designs into executable builds.
Partner with business teams to refine requirements and ensure communication accuracy.
Support demos, UAT, and production rollout activities.

Required Skills & Experience:

8–12 years of IT experience with strong hands on CCM engineering.
3–5 years of direct SmartCOMM experience (templates, data models, APIs).
Experience with SmartIQ (preferred but not required).
Strong proficiency in JSON, XML, XSLT, and structured data mapping.
Hands on experience with REST APIs, web services, and integration patterns.
Experience in insurance or financial services communication workflows.
Ability to troubleshoot complex template, data, and integration issues.
Strong communication and collaboration skills.

Preferred Qualifications:

SmartCOMM or SmartIQ certifications.
Experience with Guidewire, Duck Creek, or other core systems.
Familiarity with other CCM platforms (Quadient Inspire, OpenText Exstream).
Cloud experience (Azure, AWS).
Knowledge of DevOps pipelines and CI/CD.

Ideal Candidate Profile:
A detail oriented, hands on engineer who:

Builds high quality communication templates and workflows.
Understands insurance communication complexity.
Works effectively with architects and cross functional teams.
Thrives in modernization, migration, and cloud transformation programs.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected].

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.

About operations at ApTask

What this vertical looks like inside ApTask.

Operations roles at ApTask cover program management, PMO, business analysis, transformation, and change-management positions across enterprise clients. We place operators who translate strategy into delivery — PMPs, Scrum Masters, agile coaches, Six Sigma black belts, and change-management practitioners certified in Prosci or the client's preferred framework. Candidates are validated against the specific enterprise tooling the client runs (ServiceNow, Jira Portfolio, Clarity, Planview) and their prior track record in comparable-scale programs, not generic delivery experience.

How it works

What happens after you apply.

1. Verified profile
Submit your résumé and complete the ApTask identity + skills verification. We check right-to-work, background, and technical calibration once — never resell or re-verify — so future roles surface faster.
2. Recruiter calibration call
Within one business day, the recruiter who owns this requisition reviews your profile against the client's specific stack, arrangement, and start-date requirements. You'll hear back either way — no ghosting.
3. Client interview
If your profile is a fit, we present you to the hiring team. Most clients run 2-3 interview stages: hiring-manager screen, technical panel, and final. We prep you with the exact scorecard criteria before each round.
4. Offer + onboarding
On acceptance, you onboard W-2 with ApTask (contract) or direct-hire with the client (per role type). Benefits, payroll, and timesheets run through us. Your recruiter stays your point of contact for the length of the engagement.

Frequently asked

Questions candidates ask about this role.

Is the SmartCOMM / CCM Solution Engineer role on-site?: Yes — this role is on-site at the client's Toronto, ON location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.
Is this a contract or full-time role?: This is a contract opportunity on ApTask's payroll. If selected, you will be employed by ApTask and will receive a W-2 for the duration of your assignment. During your engagement, you will be eligible for subsidized benefits, including medical, dental, vision insurance, a 401(k) plan, commuter benefits, and state-mandated paid sick leave. Your pay cycle (weekly or biweekly, as applicable) will be confirmed at the time of your offer. You'll also have a dedicated ApTask recruiter as your single point of contact throughout your assignment, providing ongoing support from onboarding through completion. Many of our contract opportunities are extended or converted to permanent positions based on business needs and performance. Your recruiter can share the client's historical extension and conversion trends during the interview process. Benefits, assignment duration, extension, conversion opportunities, and eligibility are subject to client requirements, business needs, and applicable plan terms.
What is the compensation range for this role?: The advertised range for this SmartCOMM / CCM Solution Engineer role is $50–$55 per hour. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.
How quickly does the interview process move?

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