About the role
Client: our client Global
Additional Details: Project Coordinator will utilize SQL Server Management Studios (training provided). While Technical background is NOT required, comfort with technology/software will be. Entry level role that requires technological comfort/competence. Please ensure that you have a workspace that can accommodate a laptop and two monitors.
Position Summary:
Entry-level Project Coordination role who will assist the Project Management team with full-scope Project life-cycle management. In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.
Job Description:
Top Required Skills:
Communication
Familiarity with MS Suite/Computer Literacy
Attention to Detail
Critical problem solving and thinking
Comfort with data/data analysis
Flexibility and desire to learn
Job Responsibilities:
Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
Internal Collaboration - Responsible for working with internal operational groups throughout the projects lifecycles and coordinating deliverables to meet project objectives.
Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules.
Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
Job Qualifications and Requirements:
1 year work experience with direct client/customer contact in a professional environment
Excellent verbal and written communication skills with a professional, calm demeanor
Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment
Bachelor s Degree or other relevant industry experience is preferred
Experience with MS Office Suite, specifically Word, Excel, and Outlook