About the role
Top Required Skills:
1. Organization
2. Excellent writing/communication skills
3. Ability to be successful in a fast-paced environment
4. Prior Project Coordinator background (we do not need candidates who are Workforce oriented)
5. Excel knowledge (i.e. how it functions, how to add line items into tables, some formulas, and formatting.)
Job Responsibilities
Assign work that comes into Data Services.
Report daily status on the tasks assigned.
Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
Gather and present analytics on work queues, times, etc. to improve process.
Maintain estimates versus actuals (in terms of hours) against budgeted project work.
Understand at any given time the progress of any given project that is currently within the Data Services area of work.
Point of contact for escalating wide spread technical issues or outages.
Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly.
Interact and correspond professionally with team members, project management, clients, and other stakeholders.
Account for and accurately log time against project work.
Works well with other associates not only internally but externally. Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong.
Qualifications
Demonstrated 3 years direct Workforce Coordinator experience or similar practice.
Strong English communication (verbal and written) skills with a strong customer service focus.
Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
Ability to express complex technical and abstract concepts effectively both verbally and in writing.
Ability to interact with all levels of managers and end-users in the organization.
Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
Ability to provide statistical analysis on workforce data for a variety of uses.
Ability to handle a large volume of ever changing task assignments with quick turnaround.
Proficient with MS Office tools, particularly Excel.
Ability to work in an environment with immediate deadlines and shifting priorities.
1. Organization
2. Excellent writing/communication skills
3. Ability to be successful in a fast-paced environment
4. Prior Project Coordinator background (we do not need candidates who are Workforce oriented)
5. Excel knowledge (i.e. how it functions, how to add line items into tables, some formulas, and formatting.)
Job Responsibilities
Assign work that comes into Data Services.
Report daily status on the tasks assigned.
Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
Gather and present analytics on work queues, times, etc. to improve process.
Maintain estimates versus actuals (in terms of hours) against budgeted project work.
Understand at any given time the progress of any given project that is currently within the Data Services area of work.
Point of contact for escalating wide spread technical issues or outages.
Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly.
Interact and correspond professionally with team members, project management, clients, and other stakeholders.
Account for and accurately log time against project work.
Works well with other associates not only internally but externally. Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong.
Qualifications
Demonstrated 3 years direct Workforce Coordinator experience or similar practice.
Strong English communication (verbal and written) skills with a strong customer service focus.
Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
Ability to express complex technical and abstract concepts effectively both verbally and in writing.
Ability to interact with all levels of managers and end-users in the organization.
Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
Ability to provide statistical analysis on workforce data for a variety of uses.
Ability to handle a large volume of ever changing task assignments with quick turnaround.
Proficient with MS Office tools, particularly Excel.
Ability to work in an environment with immediate deadlines and shifting priorities.