Is the Digital Engagement Analyst, role on-site?

Yes — this role is on-site at the client's Multiple, US location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.

Is this a contract or full-time role?

This is a contract opportunity on ApTask's payroll. If selected, you will be employed by ApTask and will receive a W-2 for the duration of your assignment. During your engagement, you will be eligible for subsidized benefits, including medical, dental, vision insurance, a 401(k) plan, commuter benefits, and state-mandated paid sick leave. Your pay cycle (weekly or biweekly, as applicable) will be confirmed at the time of your offer. You'll also have a dedicated ApTask recruiter as your single point of contact throughout your assignment, providing ongoing support from onboarding through completion. Many of our contract opportunities are extended or converted to permanent positions based on business needs and performance. Your recruiter can share the client's historical extension and conversion trends during the interview process. Benefits, assignment duration, extension, conversion opportunities, and eligibility are subject to client requirements, business needs, and applicable plan terms.

What is the compensation range for this role?

The advertised range for this Digital Engagement Analyst, role is $38–$38 per hour. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.

How quickly does the interview process move?

If your profile is a fit for this role, you can expect the recruiter's first call within one business day. From there, interview cadence depends on the client's hiring-manager and panel availability. Total time from submission to signed offer varies by client — pre-verified profiles and calibrated submissions cut the noise, but the pace of interviews is driven by the client, not us.

OnsitecontractorReq 26-02606Posted 1 month ago

Digital Engagement Analyst,

Contract role in Multiple locations. Onsite engagement, matched and submitted by an ApTask vertical recruiter.

Location: Multiple, US · Onsite
Compensation: $38/hr

Talk to a recruiter

Your résumé routes to the vertical recruiter who owns this requisition. Identity-verified profile, never resold or syndicated.

About the role

About Client:
Client is a renowned tax preparation company that has gained significant recognition and popularity. The company operates through a vast network of company-owned and franchised offices across the country, ensuring widespread accessibility for customers seeking tax-related assistance.
Client offers a wide range of services, primarily focusing on tax preparation, filing, and advisory services. Whether it's individuals, small businesses, or corporations, it caters to the diverse tax needs of its clients. Their team of tax professionals possesses extensive knowledge and expertise in tax laws, regulations, and strategies, enabling them to provide accurate and reliable advice to customers.
Furthermore, Client extends its services beyond tax season by offering year-round support and guidance. Clients can consult with their tax professionals on various financial matters, such as retirement planning, investment strategies, and educational savings.

Rate: $38/Hr

Job Description:

We're seeking a driven, curious self-starter to join our team as a Digital Engagement Analyst focused on delivering personalized in-app engagement experiences across***..
In this role, you will work with a cross-functional set of stakeholders from Product, Design, Go-To-Market, Marketing, Analytics, and Technology teams.
You will collaborate with partners to understand business goals, design engagement journeys, build in-app experiences, and measure the impact of customer engagement initiatives.

In this role you will:

In this role, you will be responsible for structuring, testing, deploying, and communicating results of notifications designed to drive year round engagement. Your work will help us to learn more about our customers, where we re supporting them, and what we can do to improve our approaches.

As a Digital Engagement Analyst supporting , you will:

Build, test, deploy, experiment, and optimize with in-app campaigns using the Airship Engagement Platform.
Develop personalized engagement journeys that support onboarding, feature adoption, retention, servicing, and customer education objectives.
Create and maintain in-app content including banners, cards, message center experiences, surveys, interstitials, and other engagement experiences.
Partner with Product Managers, Designers, and Engineering teams to translate business requirements into customer-facing engagement experiences.
Manage campaign QA, including audience validation, content review, rendering verification, and end-to-end testing across platforms.
Monitor campaign performance and develop reporting to evaluate customer engagement, experience effectiveness, and business outcomes.
Provide recommendations for future engagement strategies based on campaign results, customer behavior, and emerging opportunities.
Support the ongoing evolution of MyBlock's in-app engagement capabilities and contribute to our broader Engagement Center of Excellence.
Collaborate with stakeholders to maintain documentation, engagement roadmaps, journey maps, and operational processes.
Help scale consistent engagement practices, governance, and measurement approaches across MyBlock and other Client digital experiences
Bachelor s Degree in Marketing, Communications, Information Technology, or a related field OR equivalent experience
1–3 years of experience with digital engagement, customer engagement, marketing technology, or in-app messaging platforms.
Experience with Airship, Braze, Adobe Journey Optimizer, Salesforce Marketing Cloud, Iterable, OneSignal, or similar customer engagement platforms.
Experience building, testing, and deploying in-app messages, push notifications, customer journeys, or personalized digital experiences.
Strong writing and content development skills with exceptional attention to detail.
Experience supporting campaign QA, audience validation, testing, and performance reporting.
Comfort working with data and using customer insights to improve engagement outcomes.
Strong cross-functional collaboration skills and the ability to work with Product, Design, Marketing, and Technology teams.
Positive, adaptable mindset and the ability to thrive in a fast-paced environment with changing priorities.
Airship, Braze, Adobe Journey Optimizer, Salesforce Marketing Cloud, or similar platform certifications.
Mobile app engagement, customer lifecycle management, or personalization experience.
Experience supporting financial services, fintech, consumer technology, mobile applications, or digital products.
Familiarity with A/B testing, customer journey optimization, segmentation, and behavioral engagement strategies.
Experience developing engagement insights and recommendations that influence future product experiences and customer journeys.
Master's Degree in Marketing, Communications, Information Technology, or a related field OR equivalent experience.

Please note that ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected].

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.

About operations at ApTask

What this vertical looks like inside ApTask.

Operations roles at ApTask cover program management, PMO, business analysis, transformation, and change-management positions across enterprise clients. We place operators who translate strategy into delivery — PMPs, Scrum Masters, agile coaches, Six Sigma black belts, and change-management practitioners certified in Prosci or the client's preferred framework. Candidates are validated against the specific enterprise tooling the client runs (ServiceNow, Jira Portfolio, Clarity, Planview) and their prior track record in comparable-scale programs, not generic delivery experience.

How it works

What happens after you apply.

1. Verified profile
Submit your résumé and complete the ApTask identity + skills verification. We check right-to-work, background, and technical calibration once — never resell or re-verify — so future roles surface faster.
2. Recruiter calibration call
Within one business day, the recruiter who owns this requisition reviews your profile against the client's specific stack, arrangement, and start-date requirements. You'll hear back either way — no ghosting.
3. Client interview
If your profile is a fit, we present you to the hiring team. Most clients run 2-3 interview stages: hiring-manager screen, technical panel, and final. We prep you with the exact scorecard criteria before each round.
4. Offer + onboarding
On acceptance, you onboard W-2 with ApTask (contract) or direct-hire with the client (per role type). Benefits, payroll, and timesheets run through us. Your recruiter stays your point of contact for the length of the engagement.

Frequently asked

Questions candidates ask about this role.

Is the Digital Engagement Analyst, role on-site?: Yes — this role is on-site at the client's Multiple, US location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.
Is this a contract or full-time role?: This is a contract opportunity on ApTask's payroll. If selected, you will be employed by ApTask and will receive a W-2 for the duration of your assignment. During your engagement, you will be eligible for subsidized benefits, including medical, dental, vision insurance, a 401(k) plan, commuter benefits, and state-mandated paid sick leave. Your pay cycle (weekly or biweekly, as applicable) will be confirmed at the time of your offer. You'll also have a dedicated ApTask recruiter as your single point of contact throughout your assignment, providing ongoing support from onboarding through completion. Many of our contract opportunities are extended or converted to permanent positions based on business needs and performance. Your recruiter can share the client's historical extension and conversion trends during the interview process. Benefits, assignment duration, extension, conversion opportunities, and eligibility are subject to client requirements, business needs, and applicable plan terms.
What is the compensation range for this role?: The advertised range for this Digital Engagement Analyst, role is $38–$38 per hour. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.
How quickly does the interview process move?

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