Is the Amazon Connect Architect role on-site?

Yes — this role is on-site at the client's Plano, TX location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.

Is this a permanent role?

Yes — this is a full time direct-hire position with the client. On offer acceptance, you onboard directly onto the client's payroll and benefits. ApTask's role is placement only; the recruiter stays in touch for the first 90 days as a check-in, but your day-to-day relationship is with the client's hiring manager.

What is the compensation range for this role?

The advertised range for this Amazon Connect Architect role is $60–$70 per hour. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.

How quickly does the interview process move?

If your profile is a fit for this role, you can expect the recruiter's first call within one business day. From there, interview cadence depends on the client's hiring-manager and panel availability. Total time from submission to signed offer varies by client — pre-verified profiles and calibrated submissions cut the noise, but the pace of interviews is driven by the client, not us.

Onsitefull timeReq 26-02772Posted Today

Amazon Connect Architect

Full Time/Contract role in Plano, TX. Onsite engagement, matched and submitted by an ApTask vertical recruiter.

Location: Plano, TX · Onsite
Compensation: $60–$70/hr

Talk to a recruiter

Your résumé routes to the vertical recruiter who owns this requisition. Identity-verified profile, never resold or syndicated.

About the role

Job Title: AWS Amazon Connect

Location : Plano, TX

Exp: 12 Yrs

RTTO – 5 Days Onsite

Job Description:

Proficiency in at least one modern programming language (e.g., Python, Java)
Experience implementing cloud contact center platforms, preferably Amazon Connect
Strong expertise with Infrastructure as Code (e.g., Terraform)
Ability to architect and implement AWS applications and networking
Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
Advanced knowledge of application and infrastructure architecture principles
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
Experience building and supporting enterprise solutions on AWS
Strong understanding of contact center operations (required)
AI skills: conversational AI speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Role 2

Job Title: AWS Amazon Connect Product Manager

Location : Plano, TX

Exp: 12 Yrs

RTTO – 5 Days Onsite

Job Description:

Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products
Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements
Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations
Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives
Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows
Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments
Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization
Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams
Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial
A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity
Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes

About operations at ApTask

What this vertical looks like inside ApTask.

Operations roles at ApTask cover program management, PMO, business analysis, transformation, and change-management positions across enterprise clients. We place operators who translate strategy into delivery — PMPs, Scrum Masters, agile coaches, Six Sigma black belts, and change-management practitioners certified in Prosci or the client's preferred framework. Candidates are validated against the specific enterprise tooling the client runs (ServiceNow, Jira Portfolio, Clarity, Planview) and their prior track record in comparable-scale programs, not generic delivery experience.

How it works

What happens after you apply.

1. Verified profile
Submit your résumé and complete the ApTask identity + skills verification. We check right-to-work, background, and technical calibration once — never resell or re-verify — so future roles surface faster.
2. Recruiter calibration call
Within one business day, the recruiter who owns this requisition reviews your profile against the client's specific stack, arrangement, and start-date requirements. You'll hear back either way — no ghosting.
3. Client interview
If your profile is a fit, we present you to the hiring team. Most clients run 2-3 interview stages: hiring-manager screen, technical panel, and final. We prep you with the exact scorecard criteria before each round.
4. Offer + onboarding
On acceptance, you onboard W-2 with ApTask (contract) or direct-hire with the client (per role type). Benefits, payroll, and timesheets run through us. Your recruiter stays your point of contact for the length of the engagement.

Frequently asked

Questions candidates ask about this role.

Is the Amazon Connect Architect role on-site?: Yes — this role is on-site at the client's Plano, TX location, five days per week. The client's culture and delivery cadence are calibrated around in-person collaboration for this position. Relocation support may be available for the right candidate; the recruiter will confirm during your calibration call.
Is this a permanent role?: Yes — this is a full time direct-hire position with the client. On offer acceptance, you onboard directly onto the client's payroll and benefits. ApTask's role is placement only; the recruiter stays in touch for the first 90 days as a check-in, but your day-to-day relationship is with the client's hiring manager.
What is the compensation range for this role?: The advertised range for this Amazon Connect Architect role is $60–$70 per hour. Where you land within the band depends on validated experience, the specific stack calibration match, and — for contract engagements — the bill-rate the client has locked in for this requisition. The recruiter will discuss the exact number during your calibration call.
How quickly does the interview process move?: If your profile is a fit for this role, you can expect the recruiter's first call within one business day. From there, interview cadence depends on the client's hiring-manager and panel availability. Total time from submission to signed offer varies by client — pre-verified profiles and calibrated submissions cut the noise, but the pace of interviews is driven by the client, not us.

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Questions candidates ask about this role.

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