About the role
About Client:
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range: $30-36/Hr
Job Description:
Please note that ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range: $30-36/Hr
Job Description:
- This position supervises the daily operations of the Project Attorneys/Specialists in Client Services.
- Through leadership, training and development of Project Attorneys, this position will ensure client requirements are achieved and resources are maximized to their full potential.
- A successful supervisor always has our client s interests in mind by ensuring escalations are addressed quickly, appropriately and that consumer-facing discussions are effective and handled with empathy.
- Additionally, this position will coordinate with internal project team members to supervise other case-specific activities supporting quality assurance and critical client requirements.
- Supervise the daily performance of Project Attorneys to ensure a high level of productivity, quality, and customer satisfaction. Provide a positive climate for optimum employee performance.
- Monitor daily employee performance in relations to accepted call quality standards; instruct and communicate standards to staff. Take action accordingly to ensure adherence and or improvement.
- Listen to and grade select phone calls utilizing a standard Quality Assurance Scorecard; provide feedback to the Project Attorneys and assist the Project Manager in gathering scores and call details for the client.
- Maintain proficient understanding of company policies and procedures, department goals, and business plan. Analyze team needs based upon predetermined business plan; identify areas of opportunity and recommend specific improvement methods for efficiency and service. Provide continued evaluation of processes and procedures.
- Workforce Management: Ensure team is adhering to their schedule, time entries are accurate, and workforce is utilized appropriately.
- Act as a liaison between the Project Attorneys, Project Managers, and Client Services management. Ensure communication is established between all parties. Develop and maintain good working relationships with other departments to meet customer and employee needs.
- Update scripting/procedure changes in our knowledge base as needed.
- Support Project Manager as needed with project tasks either directly or through delegation, including UAT, data analysis, diagnosing system issues, customer relationship support, and other requests as needed.
- Must be available to support customer/claimants directly via phone interactions.
- Bachelor s degree in Communications, Business Management, or Human Resources.
- Legal field experience preferred but not required (could be substituted by relevant job experience).
- Strong communication skills and experience in customer and client service.
- Must have strong experience in the areas of staff development and direction, training, quality assurance, active/effective listening and document preparation.
- Critical thinking, especially for data analysis
- Positivity, compassion, and humor
- Concise communication
- Rapid responsiveness
- Humility, willingness to acknowledge error and grow from their mistakes
Please note that ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.