About the role
About Client:
The client is a global technology, consulting, and digital solutions company with problem-solving abilities and an emphasis on developing ingenious solutions that allow its clients to remain competitive, profitable, and secure in an evolving business environment.
Client anticipates and leads change to remain in the leader s quadrant for profitable growth, driven by partnerships with globally leading hyperscales like AWS, Google Cloud, and Microsoft. It has built strong capabilities in new as well as existing technologies such as cloud, data, and digital, pioneering new frontiers.
Salary Range: CAD $90K-$120K/Month
Job Description:
- We are looking for an experienced Python & GCP AI Support Engineer to provide end-to-end production support for AI-powered applications running on Google Cloud Platform.
- The ideal candidate will have experience supporting AI/ML solutions, troubleshooting cloud-based applications, working with Python APIs, and collaborating with business stakeholders to ensure service reliability and continuous improvement.
- Strong experience with Python development and support
- Hands-on experience with Google Cloud Platform (GCP)
- Experience with Google ADK (Agent Development Kit)
- Hands-on experience with Vertex AI Gemini
- Strong knowledge of BigQuery and SQL
- Experience with FastAPI
- Experience with React and TypeScript
- Experience with Document AI
- Knowledge of Cloud Run and Cloud Workflows
- Experience with PingOne OIDC or OAuth/OpenID Connect authentication
- Knowledge of AI Evaluation Frameworks and LLM quality monitoring
- Experience troubleshooting production applications and performing Root Cause Analysis (RCA)
- Strong stakeholder communication and incident management skills
- Own end-to-end L1, L2, and L3 production support for the Lease Assist platform.
- Serve as the primary technical point of contact for Irvine and Qvest.
- Manage business communications, including user query intake, status updates, issue resolution, and stakeholder coordination.
- Perform incident triage and Root Cause Analysis (RCA) across FastAPI services, Google ADK agents, BigQuery, Document AI pipelines, and React applications.
- Monitor AI agent quality by reviewing chat feedback, identifying hallucinations, and recommending improvements for Router, Standard Agent, and Deep Research models.
- Monitor production environments including Cloud Run, Cloud Workflows, Vertex AI Gemini, and BigQuery performance, while proactively identifying and resolving issues.
- Conduct weekly service reviews, prepare monthly governance reports, and maintain operational runbooks and support documentation.
- Collaborate with development, AI, and cloud engineering teams to improve platform stability, performance, and reliability.
- Experience supporting Generative AI or LLM-based applications.
- Familiarity with monitoring and observability tools.
- Experience working in Agile/Scrum environments.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced production support environment.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected].
Applicant Consent:
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